Frequently Asked Questions

Q: What is the lead time for delivery?
A: Most of our chandeliers are made to order and require approximately 4 to 6 weeks for production. Once completed, delivery typically takes 5 to 10 business days, depending on your country and shipping conditions.

Q: Do you offer free shipping?
A: Yes, we offer free shipping worldwide to all countries we currently serve. No additional shipping charges will be applied at checkout.

Q: Do you charge tax or duties?
A: All applicable taxes are included in the product price displayed on our website—there are no hidden charges.
We also strive to cover import duties where possible; however, in some countries, local customs regulations may still require the recipient to pay import fees. Unfortunately, we have no control over these charges, and they vary by region.

Q: Where are your products made?
A: Most of our lighting pieces are expertly handcrafted in China, in partnership with experienced artisans and workshops. Select premium collections, including those made in Italy, France, and the UK, are clearly labelled by origin.

Q: What is your return and refund policy?
A: For details on returns and refunds, please refer to our full return and refund page.

Additional Information

• We do not keep stock for our chandeliers. Each piece is made to order, ensuring a tailored and exclusive result.

• After placing your order, our team will keep you updated throughout the production process — often sharing behind-the-scenes videos and progress updates.

• For further questions, our live chat is available during working hours.
  You can also reach us any time at info@homedecorlightstore.com — we're here to help.