Q1. What makes HDLS chandeliers, wall lights and table lamps unique?

Every HDLS piece is handcrafted using premium materials such as hand-blown Murano-style glass, natural crystal, alabaster marble, stainless steel, copper, and 18K gold-plated or brushed metal finishes. Our lighting is inspired by European heritage, refined with modern innovation, and built with timeless design principles that outlast trends.
Each product undergoes 25+ quality checks, ensuring unmatched durability, beauty and precision.

Q2. Why do HDLS lighting products cost more than standard lights?

HDLS products are not mass-produced. They are engineered with:

• Premium long-lasting materials
  
• Artisanal craftsmanship
  
• Hand-blown glass and hand-finished frames
  
• Advanced painting technology that ensures colour and finish remain flawless for decades
  
• 25 meticulous QC inspections before dispatch
  

You are investing in a lifetime piece, built for luxury interiors in the USA, UK, Europe, and the Middle East.

Q3. Are your lights dimmable?

Yes. Many products are dimmable with E14/E27 LED bulbs or integrated LED systems. Please check the specific product specification.

Q4. Do HDLS lights work for both low and high ceilings?

Yes — our collections include customisable suspension lengths, flush-mount chandeliers, and extended-drop options for grand staircases and double-height rooms.

Q5. Do you offer custom sizes or custom designs?

Some HDLS products can be customised in size, finish or glass colour.

• For fully customised lighting, clients must contact us directly for a consultation.
  
• As a brand, we prefer clients to choose from our existing catalogue because we have spent years refining, testing, and engineering every design for balance, safety, beauty, and longevity.
  
• Custom work is accepted selectively and is reviewed case-by-case.
  

Q6. What is your warranty?

All HDLS products include an 18-month warranty, covering electrical components, metal structure, glass, and LED elements.

Q7. Do you ship worldwide?

Yes — we provide insured shipping to the USA, UK, Europe, UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and more. All products are securely packed to protect delicate glass and crystal components.

2. Interior Designers, Architects & Decorators

Q8. Do you work with interior designers?

Yes — HDLS offers a Trade Program with benefits including:

• Trade pricing
  
• Specification sheets
  
• 3D/CAD files
  
• Material samples
  
• Priority communication
  
• Project support and sizing guidance
  

We also provide a Partner (Affiliate) Program for designers who want to earn commission on referrals.

Q9. Do you offer fully customised lighting for large projects?

Custom and large-scale designs are possible, but must be discussed with our team.
We take custom projects very seriously and assess:

• technical feasibility
  
• materials
  
• production time
  
• design integrity
  

Our priority is quality, so we only accept custom work that meets our craftsmanship standards.

Q10. Can HDLS meet tight deadlines?

Timing depends on material availability and design complexity.
In some urgent commercial cases, we may speed up production, but never at the expense of structural quality or safety.
Clients must speak to us to determine feasibility and options.

Q11. Can you support design boards, specs, and presentations?

Yes — we provide designers with:

• high-resolution images
  
• collection guides
  
• technical drawings
  
• finish samples (upon request)
  

This helps ensure accurate planning and smooth project execution.

3. Developers & Contractors

Q12. Are HDLS lights suitable for luxury new builds and multi-unit projects?

Yes. Our lighting is widely used in:

• high-end villas
  
• penthouses
  
• luxury apartments
  
• boutique hotels
  
• furnished show homes
  
• commercial projects with premium interiors
  

We offer consistent production, reliable QC, and stable material sourcing.

Q13. Do you provide installation guidance?

Yes — every item includes a detailed installation manual.
We also provide:

• video instructions
  
• wiring diagrams
  
• weight/load specifications
  
• remote technical support when needed
  

Q14. Are HDLS products certified for international electrical standards?

Yes — depending on the product, our certifications include:
CE, UKCA, UL, CSA, ROHS, FCC, and others required for USA, UK, EU, and Middle Eastern compliance.

4. Brand Philosophy & Timeless Luxury

Q15. What is your brand philosophy?

HDLS creates lighting that embodies heritage elegance refined through innovation.
We use premium materials and handcrafted techniques to produce lighting that is timeless, not trendy.

Trends fade.
Timeless craftsmanship endures for generations.

Q16. Why do you avoid trend-driven designs?

Trend-based designs quickly lose appeal and feel outdated. Our pieces are engineered with:

• elegant proportions
  
• artisanal detailing
  
• long-lasting finishes
  
• premium materials
  
• enduring silhouettes
  

This ensures your investment remains relevant, beautiful and luxurious through decades of interior changes.

5. Craftsmanship, Materials & Quality Control

Q17. What materials do you use?

HDLS uses only premium materials, including:

• Murano-style hand-blown glass
• Natural crystal
• A+ Grade Lead Free Crystals
• Asfour Crystals
• Swarovski Crystals
• Alabaster marble
• Stainless steel and copper
• 18K gold-plated, brushed gold, brushed nickel and polished finishes
• High-grade LEDs
• 
  Advanced multi-layer painting and coating technology for finishes that last for decades without fading
  

These materials ensure long-term performance, clarity and elegance.

Q18. What quality control process do you follow?

Each product undergoes 25+ quality checks, covering:

• welding and structural integrity
  
• polishing and plating
  
• colour consistency
  
• LED and electrical testing
  
• finish and paint durability testing
  
• balancing, alignment and assembly checks
  

Only pieces that meet our highest standards are shipped.

Q19. Are your products handmade?

Yes — most HDLS lighting is hand-assembled, hand-finished, and hand-polished by trained artisans.
We believe artistry gives each piece soul, individuality and lasting value.

6. Buying, Shipping & Returns

Q20. How do I choose the right chandelier size?

We provide expert guidance using room dimensions, ceiling height and space layout to recommend the perfect diameter, height and suspension length.

Q21. Can I get a product consultation before ordering?

Yes — we offer personalised recommendations for:

• residential projects
  
• designer interiors
  
• hotel and commercial spaces
  
• staircase lighting
  
• low/high ceiling optimisation
  

Q22. What if something gets damaged during installation?

We provide updates with videos and images during production, and after installation, if a component breaks, we help with replacement parts depending on the issue.

Q23. Do you offer returns or exchanges?

Please read our Return & Refund Policy.
Because our chandeliers, wall lights and art pieces are made to order, we do not offer exchanges or returns.
We provide:

• videos
  
• photos
  
• approval checkpoints
  

We only proceed after receiving client confirmation at every stage.

More Frequently Asked Questions

Q: What size chandelier should I choose for my room or dining table?
A: A popular rule: room length + width (in feet or metres) = ideal chandelier diameter (in inches or centimetres); table fixtures should be ½–⅔ the table width.

Q: Can I install the chandelier myself, and do I need special wiring or a professional to install it?
A: Yes, you can if you are a certified electrician. Yes, chandeliers use ceiling-mounted boxes and can be very heavy, and we strongly recommend using a professional for installation.

Q: How high above the floor should wall lamps be installed?
Typically around 150 cm (60) from the floor, although adaptation is recommended.

Q: Do you offer free shipping?
A: Yes, we offer free shipping worldwide to all countries we currently serve. No additional shipping charges will be applied at checkout.

Q: Where are your products made?
A: Most of our lighting pieces are expertly handcrafted in Hong King, in partnership with experienced artisans and workshops. Select premium collections, including those made in Italy, France, and the UK, are clearly labelled by origin.

Q: What is your return and refund policy?
A: For details on returns and refunds, please refer to our full return and refund page.