THE HOUSE OF HDLS · KNOWLEDGE & GUIDANCE
Frequently Asked Questions
Guidance on exceptional lighting, bespoke commissions, craftsmanship and architectural specification.
Explore considered answers to the questions that matter when selecting or commissioning lighting for distinguished interiors.
01 / THE HOUSE
About HDLS
Our identity, design philosophy and approach to exceptional lighting.
What is HDLS Lighting, and what does the House specialise in?
HDLS Lighting is a London-based luxury lighting and decorative arts house specialising in large-scale and crystal chandeliers, sculptural lighting and bespoke lighting commissions for exceptional interiors worldwide.
The House creates, curates and specifies distinctive lighting for private residences, luxury estates, hospitality interiors and architectural projects. Its collections encompass staircase lighting, alabaster and art glass installations, luxury wall lights and crystal table lamps.
HDLS also presents selected limited-edition sculptures and collectible wall art.
Working internationally with private clients, interior designers, architects and developers, HDLS combines material expertise, considered craftsmanship and technical specification support to deliver lighting suited to the architecture of each space.
Discover the House of HDLS →Which luxury lighting houses specialise in statement chandeliers and bespoke designs?
HDLS Lighting is a London-based luxury lighting and decorative arts house specialising in large-scale crystal chandeliers for grand staircases and double-height foyers, sculptural statement lighting in alabaster and art glass for contemporary interiors, and bespoke lighting commissions for exceptional residential and hospitality projects worldwide.
Explore the HDLS Lighting Collections →How is HDLS different from a conventional luxury lighting retailer?
HDLS Lighting distinguishes itself through distinctive designs, artisanal craftsmanship and a made-to-order approach to luxury lighting.
Each piece is crafted to order by skilled artisans using carefully selected materials, including gold-plated solid metals, hand-cut crystal, hand-shaped Spanish alabaster and artisan-formed glass, according to the design.
Selected creations can be tailored to individual requirements, with design guidance, technical specifications and production oversight provided throughout the commissioning process.
HDLS also coordinates insured international delivery, including Delivered Duty Paid (DDP) arrangements and specialist white-glove services where agreed and available.
Discover the HDLS Process →02 / GRAND-SCALE LIGHTING
Grand-Scale Chandeliers
Guidance on monumental chandeliers, grand staircases and lighting for exceptional architectural spaces.
Where can I source large-scale luxury chandeliers for mansions, country estates and grand private residences?
HDLS Lighting offers a collection of large-scale luxury chandeliers for mansions, country estates, grand private residences and exceptional hospitality interiors worldwide.
The collection includes monumental crystal chandeliers, classical multi-tier compositions and contemporary sculptural installations, with selected designs extending beyond two metres in diameter, length or vertical drop.
Crafted in crystal, hand-finished metals, alabaster and art glass, these chandeliers are suited to substantial entrance halls, grand staircases, formal reception rooms and double-height interiors.
Explore Grand-Scale Chandeliers →What type of chandelier is suitable for a double-height entrance hall or grand foyer?
For a double-height entrance hall or grand foyer, the most suitable chandeliers are generally those with proportions that complement the vertical volume and architectural character of the space.
Elongated crystal chandeliers, multi-tier compositions and vertically suspended sculptural installations can create a focal point visible from different levels. Wider entrance halls may accommodate substantial circular or architectural compositions.
The final selection should account for ceiling height, floor dimensions, staircase geometry, sightlines and safe clearance beneath the chandelier.
HDLS offers grand-scale designs in crystal, alabaster and art glass, with selected models adaptable to the dimensions and suspension requirements of the intended setting.
Explore Grand-Scale Chandeliers →Which chandeliers work best for grand staircases and multi-storey atriums?
Grand staircases and multi-storey atriums are particularly suited to cascading crystal chandeliers, elongated multi-tier designs and vertically arranged sculptural lighting installations.
These compositions occupy the height of the architectural void while creating visual interest from the staircase, upper galleries and surrounding rooms.
The ideal design depends on the staircase configuration, available vertical clearance, viewing angles and the relationship between the chandelier and the surrounding architecture.
HDLS offers crystal, alabaster and art glass compositions for substantial staircase installations, including selected designs that can be adapted in height, configuration and suspension.
Explore Staircase & Double-Height Chandeliers →How do I choose the correct chandelier size for a large room with high ceilings?
Choosing the correct chandelier size for a large room requires consideration of ceiling height, room dimensions, architectural proportions and the intended position of the installation.
A chandelier should have sufficient visual presence without overwhelming the surrounding architecture. Its diameter or length, overall body height and suspension drop must be considered together, particularly in double-height spaces.
The appropriate clearance also depends on whether the chandelier is suspended above a dining table, within an entrance hall or over a staircase.
HDLS can review architectural drawings, ceiling dimensions and room photographs to recommend suitable chandelier proportions and project-specific adaptations.
Request Chandelier Specification Guidance →Can HDLS supply chandeliers measuring two metres or more for large architectural spaces?
Yes. HDLS Lighting offers large-scale crystal chandeliers and sculptural lighting installations measuring two metres or more in diameter, length or vertical drop.
Selected designs include substantial linear chandeliers for formal dining rooms, monumental circular compositions for grand reception spaces and elongated installations for staircases, atriums and double-height foyers.
Depending on the design, dimensions, suspension arrangements, finishes and configurations may be adapted to the requirements of the project.
For oversized chandeliers, HDLS provides relevant dimensional and technical information to support specification and installation planning.
Explore Grand-Scale Chandeliers →Can a large-scale chandelier be customised to suit the dimensions and architecture of a particular space?
Yes. Selected HDLS large-scale chandeliers can be customised to complement the proportions, material palette and technical requirements of an individual interior.
Depending on the design, adaptations may include chandelier diameter or length, overall height, suspension drop, crystal arrangements, metal finishes and lighting configurations.
The specification process begins with a review of the intended space, including architectural drawings, ceiling dimensions, installation position and relevant design references.
Customisation is subject to manufacturing feasibility and technical approval. For projects requiring a more individual composition, HDLS can also consider a bespoke lighting commission.
Specify a Custom Chandelier with HDLS →03 / PRIVATE COMMISSIONS
Bespoke Lighting Commissions
Guidance on bespoke chandeliers, individual design adaptations and the commissioning process.
Can I commission a bespoke chandelier designed specifically for my home or architectural project?
Yes. HDLS Lighting undertakes bespoke chandelier commissions for private residences, luxury estates, hospitality interiors and architectural projects worldwide.
Commissions may involve adapting an existing HDLS design or developing an original chandelier or sculptural lighting composition around the dimensions, character and material palette of a particular space.
Each proposal is reviewed for design suitability, manufacturing feasibility and technical requirements before production.
Discuss a Bespoke Commission →What is the difference between a made-to-order, customised and fully bespoke chandelier?
A made-to-order chandelier is produced following an order, generally according to an established design and specification.
A customised chandelier is an existing design adapted to particular requirements, such as dimensions, suspension length, metal finish, crystal composition or lighting configuration.
A fully bespoke chandelier is an original composition developed specifically for a client or architectural setting, with its form, materials, proportions and technical details established through a dedicated design process.
HDLS offers made-to-order lighting, customisation across selected collections and original bespoke commissions considered individually.
Discover the HDLS Process →Can HDLS customise an existing chandelier's dimensions, finishes and materials?
Yes. Many HDLS chandeliers can be customised to suit the proportions, interior palette and installation requirements of an individual project.
Depending on the collection, adaptations may include chandelier diameter, length, overall height, suspension drop, metal finishes, crystal arrangements, glass elements and lighting configurations.
Material and finish options vary by design. HDLS reviews each request to establish whether the proposed changes can be achieved without compromising the chandelier's structural suitability, visual balance or original character.
Explore Customisation with HDLS →Can HDLS develop a bespoke chandelier from architectural drawings, interior renders or design references?
Yes. HDLS can review architectural drawings, interior visualisations, room photographs and design references as the starting point for a bespoke chandelier commission.
These materials help establish the intended dimensions, architectural proportions, suspension position, material palette and desired visual character of the installation.
Depending on the project's requirements, HDLS can assess adaptations to an existing composition or consider an original design developed around the space.
Initial references are reviewed for feasibility before the scope of design development, technical documentation and production is agreed.
Submit Your Project for Review →What is the process for commissioning a bespoke luxury chandelier?
A bespoke chandelier commission with HDLS follows a structured process, beginning with an assessment of the intended space and concluding with production, quality control and coordinated delivery.
- Consultation: Reviewing architectural dimensions, design references and project requirements.
- Specification: Establishing proportions, materials, finishes, suspension and lighting requirements.
- Design development: Refining the proposed composition and confirming technical feasibility.
- Approval and production: Finalising the agreed specifications before handcrafted production begins.
- Quality control and delivery: Inspecting the completed chandelier and coordinating appropriate international transportation.
The scope of design development and documentation depends on the complexity of the commission.
Discover the HDLS Commissioning Process →How long does it take to design and manufacture a bespoke chandelier?
The production timeline for a bespoke chandelier depends on its dimensions, materials, complexity and the extent of original design development required.
Many HDLS made-to-order chandeliers have production and delivery lead times of approximately 6–10 weeks, while substantial or technically complex compositions may require 10–14 weeks or longer.
Fully original commissions may require additional time for design development, material selection, technical review and approval before manufacturing begins.
HDLS confirms the estimated production and delivery schedule as part of the individual project quotation.
Discuss Your Project Timeline →What information do I need to provide to request a bespoke chandelier quotation?
To request a bespoke chandelier quotation from HDLS, clients should provide the intended installation location, approximate dimensions and an outline of their design requirements.
Useful information includes ceiling height, room dimensions, architectural drawings or photographs, preferred chandelier style, materials, finishes and any particular suspension requirements.
Where available, interior renders, design references, the project location and desired completion date will help HDLS assess feasibility and prepare a more accurate proposal.
Complete technical drawings are not required for an initial enquiry. Additional specifications can be established during the consultation process.
Request a Bespoke Chandelier Quotation →04 / CRAFT & MATERIALS
Materials & Craftsmanship
Understanding the materials, artisanal techniques and craftsmanship behind exceptional lighting.
What distinguishes a handcrafted luxury chandelier from mass-produced lighting?
A handcrafted luxury chandelier is distinguished by its material selection, construction, finishing and the attention given to individual components and overall proportions.
Unlike standardised mass-produced lighting, artisanal craftsmanship allows for refined metalwork, individually worked crystal, hand-shaped glass and natural stone elements that contribute to the character of the finished piece.
HDLS chandeliers are crafted by skilled artisans using materials selected according to each design, including precision-cut crystal, natural Spanish alabaster, artisan-formed glass and solid metalwork with considered finishes.
The quality of an exceptional chandelier lies not in ornamentation alone, but in the relationship between material, proportion, construction and light.
Discover the Materials of HDLS →What types of crystal does HDLS use in its luxury chandeliers?
HDLS Lighting uses selected Swarovski® crystal, Asfour Egyptian crystal and A+ grade lead-free crystal across its luxury chandelier collections, according to the specification of each design.
Crystal is selected for characteristics such as clarity, cut precision, brilliance and the way its facets reflect and refract illumination.
The arrangement, scale and geometry of the crystal elements are also important, influencing the visual character of a chandelier both when illuminated and when unlit.
Crystal type varies between collections and individual designs. Clients may request confirmation of the material specified for a particular chandelier before commissioning.
Explore HDLS Crystal & Materials →What makes natural Spanish alabaster suitable for luxury chandeliers and sculptural lighting?
Natural Spanish alabaster is valued in luxury lighting for its translucency, individual veining and ability to diffuse illumination into a soft, atmospheric glow.
Unlike uniformly manufactured materials, natural alabaster displays variations in colour, pattern and translucency. Each stone element has its own visual character.
HDLS uses carefully selected Spanish alabaster, shaped and finished by skilled artisans, in sculptural chandeliers, pendants and wall lights for contemporary interiors.
Its natural character makes alabaster particularly suitable for compositions where the material itself forms an important part of the design.
Explore the Alabaster Collection →What is the difference between Murano-style art glass and crystal chandeliers?
The principal distinction between Murano-style art glass and crystal chandeliers lies in how the materials are formed and how they interact with light.
Murano-style art glass draws inspiration from Venetian glassmaking traditions and often features hand-shaped curves, organic forms, textures and sculptural elements.
Cut crystal chandeliers, by comparison, use faceted components designed to reflect and refract light, creating brilliance, sparkle and detailed optical effects.
HDLS offers both artisan-formed Murano-style glass lighting and precision-cut crystal chandeliers, allowing clients to select compositions according to their preferred material character and interior setting.
Explore Glass & Crystal Materials →What metals and finishes are used in HDLS luxury lighting?
HDLS Lighting uses selected solid copper, brass and stainless steel constructions, with finishes chosen according to the design and its intended architectural character.
Depending on the collection, finishes may include 18K or 24K gold plating, bronze tones, polished metal surfaces and other refined decorative treatments.
Copper is particularly suited to detailed sculptural metalwork, while stainless steel can provide a precise contemporary appearance. The underlying metal and surface treatment influence both the construction and visual character of the chandelier.
Material and finish specifications vary by product. Available options can be confirmed before ordering, with selected designs offering project-specific finish adaptations.
Discover HDLS Metal Finishes →How does HDLS ensure the craftsmanship and quality of its made-to-order lighting?
HDLS Lighting approaches quality control through material selection, specification review, production oversight and inspections before dispatch.
Made-to-order lighting is produced according to the agreed design, dimensions, finishes and relevant technical requirements, with attention to structural construction, surface finishing and component quality.
HDLS follows a multi-stage quality control process, including checks relating to material integrity, workmanship, finish consistency and electrical requirements.
During production, clients may receive photographic and video progress updates, providing visibility into the development of their commissioned piece.
Discover the HDLS Production Process →How should handcrafted crystal, alabaster and art glass lighting be maintained?
Handcrafted crystal, natural alabaster and art glass lighting should be maintained according to the properties of each material and the manufacturer's care instructions.
Crystal and glass components generally require careful dust removal and appropriate non-abrasive cleaning methods. Natural alabaster is more sensitive to moisture, staining and unsuitable cleaning chemicals.
Gold-plated and other decorative metal finishes should also be protected from abrasive products that could damage their surfaces.
For substantial chandeliers, maintenance should be planned with appropriate access equipment and qualified professionals where necessary. HDLS can advise clients on relevant care requirements for their particular lighting piece.
Explore HDLS Delivery & Aftercare →05 / INVESTMENT
Understanding the Investment
Considered guidance on luxury chandelier pricing, bespoke commissions and the enduring value of exceptional lighting.
How much does a luxury chandelier cost for a high-end residence?
The price of a luxury chandelier varies considerably according to its dimensions, materials, craftsmanship, design complexity and degree of customisation.
Smaller decorative chandeliers may require a substantially different budget from monumental crystal compositions or bespoke installations designed for grand entrance halls and multi-storey staircases.
At HDLS, pricing reflects the specification of each design, including its construction, crystal or glass elements, metal finishes and production requirements.
Clients can explore published prices across selected collections or request an individual quotation for substantial and bespoke lighting commissions.
Explore the HDLS Collections →Why are handcrafted luxury chandeliers more expensive than standard lighting?
Handcrafted luxury chandeliers generally cost more than standard lighting because of the materials, specialist workmanship and production processes involved.
Individually cut crystal, artisan-formed glass, natural alabaster, detailed metalwork and refined surface finishes can require considerable craftsmanship and time.
Large-scale compositions may also involve complex supporting structures, carefully balanced proportions and specialised manufacturing techniques.
The distinction is not simply decorative. A well-specified luxury chandelier brings together material quality, construction, visual proportion and the character of the light it produces.
Discover HDLS Materials & Craftsmanship →What determines the price of a large-scale crystal chandelier?
The price of a large-scale crystal chandelier is influenced by its overall dimensions, crystal specification, metal construction, number of lighting elements and manufacturing complexity.
Monumental chandeliers may require substantial supporting frameworks, numerous individually fitted components, specialist finishing and extensive assembly and quality-control work.
Suspension requirements, custom dimensions, packaging, transportation and the delivery destination can also affect the total project cost.
HDLS evaluates these considerations when preparing quotations for substantial chandelier commissions, allowing the proposed design and commercial scope to be assessed together.
Explore Grand-Scale Chandeliers →Does a bespoke chandelier cost more than a made-to-order design?
A fully bespoke chandelier will often cost more than a comparable established made-to-order design, particularly when original design development and specialist manufacturing are required.
Made-to-order chandeliers follow an existing design specification, while customised designs may involve selected changes to dimensions, finishes or suspension.
A fully bespoke commission can require additional design work, technical development, material sourcing, prototype considerations or individual production methods.
The actual price difference depends on the scope of the commission. HDLS reviews each proposal individually and can advise whether adapting an existing composition or developing a new design is the more appropriate approach.
Discuss a Bespoke Lighting Commission →How should I budget for a statement chandelier in a luxury interior project?
Budgeting for a statement chandelier should consider the complete installation rather than the purchase price of the lighting piece alone.
In addition to the chandelier, relevant costs may include customisation, international transportation, applicable duties or taxes, specialist access equipment, electrical installation and structural support where required.
The size and complexity of the installation, project location and intended completion date may influence the overall budget.
For substantial projects, HDLS recommends establishing the chandelier specification early in the interior design process, allowing the design team to coordinate the necessary provisions before installation.
Request Project Specification Guidance →Does the price of a luxury chandelier include international shipping, duties and installation?
Whether international shipping, import duties, taxes and installation are included depends on the chandelier, delivery destination and terms of the quotation.
HDLS coordinates insured international delivery and offers Delivered Duty Paid (DDP) arrangements for applicable orders, subject to the agreed commercial terms.
Specialist white-glove delivery services may also be arranged where available and agreed in advance.
Professional installation, structural preparation and electrical works should not be assumed to be included unless expressly stated in the quotation.
Clients should review the final quotation to confirm the delivery terms, included services and any responsibilities remaining with the project team.
Request a Project Quotation →Is an expensive chandelier worth the investment for a luxury home?
An exceptional chandelier can be a worthwhile investment in the design and experience of a luxury home when its craftsmanship, proportions and material character are carefully matched to the interior.
Beyond providing illumination, a substantial chandelier can establish a focal point, define the atmosphere of a room and contribute to the architectural identity of a residence.
Quality materials, considered construction and an enduring design language can support long-term enjoyment and ownership, particularly when the piece is properly installed and maintained.
However, a luxury chandelier should not be regarded as a financial investment with guaranteed appreciation or resale value. Its principal value lies in craftsmanship, aesthetic significance and its relationship with the space.
Explore the Materials Behind HDLS →06 / TECHNICAL GUIDANCE
Technical & Installation Guidance
Essential considerations for specifying, preparing and installing exceptional lighting within architectural spaces.
How do I know whether my ceiling can support a large or heavy chandelier?
The suitability of a ceiling for a large or heavy chandelier must be assessed by a qualified structural engineer or other appropriately competent professional familiar with the building.
The assessment should consider the chandelier's total installed weight, suspension arrangement, intended fixing positions and the load-bearing capacity of the supporting structure.
Decorative ceiling finishes and standard electrical mounting points should not be assumed capable of supporting substantial chandeliers.
HDLS can provide available product weights, dimensions and suspension specifications to support the assessment. Final structural calculations, suitable fixings and approval of the building's supporting structure remain the responsibility of the appointed qualified professionals.
Request Chandelier Technical Information →What technical drawings and specifications does HDLS provide for its chandeliers?
HDLS provides available technical information to assist architects, interior designers and installation contractors during chandelier selection and project planning.
Depending on the design, this may include dimensional drawings, overall height and diameter, estimated or confirmed weight, ceiling canopy dimensions, suspension details and relevant electrical specifications.
For customised or bespoke compositions, project-specific technical information may be developed as the design and manufacturing specifications are finalised.
The documentation available varies by product and commission. HDLS can confirm the relevant documents and specifications required for project coordination.
Request Technical Drawings & Specifications →Can the suspension height of an HDLS chandelier be adjusted for different ceiling heights?
Yes. Many HDLS chandeliers offer adjustable or customisable suspension arrangements, subject to the design and its technical requirements.
Depending on the chandelier, adjustments may involve suspension cables, metal rods, chains or purpose-designed supporting components.
The appropriate suspension length should be established in relation to the ceiling height, chandelier body dimensions, intended installation position and required clearance.
For large-scale compositions, suspension specifications should be agreed before production wherever possible. HDLS can review the intended dimensions and advise which adaptations are feasible.
Discuss Suspension Requirements →Who is responsible for installing a large-scale or bespoke chandelier?
Large-scale and bespoke chandeliers should be installed by appropriately qualified professionals with experience in substantial decorative lighting installations.
Depending on the project, installation may require coordination between electricians, structural engineers, specialist lifting contractors and the principal building contractor.
The appointed installation team is responsible for verifying site conditions, approved fixing arrangements, safe lifting procedures and compliance with applicable requirements.
HDLS supplies relevant product information and can coordinate technical enquiries relating to the chandelier.
Installation services are not automatically included in the purchase price and must be expressly agreed where available.
Discuss Installation Planning →Are HDLS chandeliers compatible with UK, US and international electrical systems?
HDLS supplies lighting for projects in the United Kingdom, United States and other international markets, with electrical specifications considered according to the intended installation destination.
Compatibility depends on the individual chandelier, including its voltage requirements, lamp holders, LED drivers, wiring, control components and applicable product conformity requirements.
Selected designs can be specified for different regional electrical requirements, subject to product configuration and confirmation before production.
Clients should identify the installation country at the enquiry stage. HDLS can then confirm the relevant available electrical specifications and conformity documentation for the selected design.
Confirm Electrical Specifications →Can HDLS chandeliers be dimmed or integrated with smart lighting controls?
Dimming and lighting-control compatibility depend on the electrical configuration of the selected chandelier.
Chandeliers using replaceable lamps may support dimming when suitable dimmable lamps and compatible controls are specified. Designs with integrated LED components may require particular dimmable drivers or control interfaces.
Integration with a smart lighting system must be assessed against the equipment and control protocol proposed for the project.
Clients should communicate their intended dimming or automation requirements before ordering so that compatibility can be reviewed and confirmed where available.
Enquire About Dimming Compatibility →What should architects and contractors prepare before a large chandelier is delivered?
Preparation for a substantial chandelier should begin before the installation date, ideally during the architectural and electrical planning stages.
The project team should verify the supporting structure and fixing arrangement, electrical supply, ceiling opening or canopy position, suspension dimensions and installation clearances.
Delivery access must also be considered, including packaging dimensions, doorways, staircases, lifts, unloading arrangements and any specialist lifting equipment required.
For chandeliers delivered in multiple sections, the installation team should establish sufficient protected assembly space and follow the relevant assembly and handling instructions.
HDLS can provide available product and packaging information to support coordination between the design team, contractor and delivery provider.
Coordinate a Large-Scale Lighting Project →How should maintenance access be planned for a chandelier in a double-height space?
Maintenance access should be considered during the initial specification of a chandelier for a double-height entrance hall, staircase or atrium.
The project team should assess how the chandelier will be safely accessed for cleaning, lamp replacement, inspection and any future servicing.
Depending on the installation, appropriate access may require specialist platforms, lifting equipment or a separately engineered lowering arrangement. Such systems should not be assumed to form part of the chandelier specification.
HDLS can provide relevant product dimensions and maintenance information to assist planning, while qualified site professionals determine suitable access and safe working procedures.
Explore Double-Height Chandelier Guidance →07 / FOR PROFESSIONALS
For Design Professionals
Trade access, specification support and considered collaboration for interior designers, architects and developers.
Does HDLS work directly with interior designers, architects and property developers?
Yes. HDLS Lighting collaborates with interior designers, architects, property developers and FF&E procurement professionals on high-end residential, hospitality and architectural projects worldwide.
The House supports professionals selecting statement chandeliers, sculptural lighting, wall lights and bespoke compositions for individual rooms or substantial architectural spaces.
Project assistance may include design selection, custom dimensions and finishes, technical specification support, production coordination and international delivery.
Professionals may discuss an active lighting project with HDLS without first becoming a trade member.
Explore Professional Specification Support →Does HDLS offer trade pricing for interior designers and architects?
Yes. HDLS offers preferential trade pricing to approved interior designers, architects, developers and other qualifying design professionals.
The Trade Program provides access to professional pricing alongside made-to-order production, customisation options and dedicated project support.
Trade eligibility is reviewed individually. Pricing for substantial, multi-piece or bespoke projects may also be assessed according to the scope and specifications of the commission.
Project-specific quotations confirm the applicable pricing and commercial terms before an order is placed.
Explore the HDLS Trade Program →How can an interior design studio apply for the HDLS Trade Program?
Interior design studios and other qualified professionals can apply through the HDLS Trade Program page.
Applications request professional and business information, including the applicant's company, website, contact details and relevant business identification.
HDLS reviews applications individually to confirm professional eligibility and suitability for the programme.
Approved members can access the benefits applicable to their trade relationship. Professionals with an active project may also contact HDLS directly for specification guidance before trade approval.
Apply for HDLS Trade Access →Can HDLS provide CAD drawings, technical specifications and material samples?
Yes. HDLS provides available technical and material information to support professional lighting specification and design approval.
Depending on the product, this may include CAD drawings, dimensional elevations, chandelier weights, suspension information, electrical specifications and material or finish references.
Selected material samples may also be arranged to assist with crystal, metal finish, glass or other material selections.
Documentation and sample availability depend on the design and project requirements. Custom technical information may be developed as the specification is finalised.
Request Specification Information →Can HDLS customise chandeliers for an architect-led or interior design project?
Yes. Selected HDLS chandeliers and decorative lighting designs can be adapted to meet the proportions, material palette and installation requirements of an individual project.
Available modifications may include diameter, length, body height, suspension arrangements, metal finishes, crystal configurations and lighting specifications.
HDLS can review architectural drawings, interior renders and design references to assess the feasibility of the requested adaptations.
For projects requiring an original composition rather than changes to an established design, a bespoke commission may be considered separately.
Specify a Custom Lighting Project →Can HDLS support lighting procurement for hotels, luxury developments and multi-property projects?
Yes. HDLS works with developers, hospitality teams and FF&E procurement professionals sourcing luxury decorative lighting for residential developments, boutique hotels and substantial interior projects.
Depending on the project, HDLS can assist with coordinating multiple lighting specifications, consistent finishes, custom dimensions and production requirements.
Projects involving repeated fixtures or several installation locations are reviewed according to quantities, manufacturing feasibility, technical requirements and delivery schedules.
HDLS can prepare a project-specific quotation and discuss appropriate production and international delivery arrangements.
Explore Lighting for Development Projects →How does HDLS coordinate quotations, production updates and delivery with professional project teams?
HDLS follows a structured specification and production process designed to support communication with interior designers, architects and procurement teams.
The project begins with confirmation of the selected design, dimensions, finishes, technical requirements, quotation scope and estimated production schedule.
During manufacturing, relevant progress photographs or videos may be shared, together with updates on production milestones and preparation for dispatch.
HDLS coordinates insured international transportation according to the agreed delivery terms, with destination-specific arrangements confirmed for each project.
The professional project team remains responsible for coordinating site readiness, structural provisions and installation unless separate services have been expressly agreed.
Discover the HDLS Project Process →Does HDLS offer partnerships for luxury lighting representatives and design-industry professionals?
Yes. In addition to its Trade Program, HDLS offers partnership opportunities for selected professionals with established relationships in luxury residential, interior design and hospitality markets.
The Partnership Program is intended for qualified representatives and industry specialists interested in introducing HDLS lighting to appropriate clients and projects.
Partnership arrangements are reviewed individually and may include commission-based representation, product knowledge, specification support and agreed commercial terms.
Unlike the Trade Program, which supports professionals purchasing or specifying lighting for projects, the Partnership Program focuses on commercial representation and relationship development.
Explore the HDLS Partnership Program →08 / DELIVERY & AFTERCARE
Delivery & Aftercare
Guidance on international delivery, specialist handling, warranty and caring for exceptional lighting.
Does HDLS deliver luxury chandeliers internationally?
Yes. HDLS Lighting coordinates international delivery of luxury chandeliers, sculptural lighting and decorative lighting collections to destinations including the United Kingdom, United States, Europe and the Middle East.
Each order is prepared for transportation according to its dimensions, materials, weight and handling requirements. Appropriate packaging and insured transportation are arranged according to the agreed delivery specification.
For substantial chandeliers and bespoke compositions, delivery arrangements may require additional planning for freight handling, unloading and access to the installation property.
HDLS confirms the available delivery arrangements and applicable terms for the intended destination.
View the HDLS Shipping Policy →Are shipping costs, customs duties and import taxes included in the chandelier price?
HDLS offers international shipping, with the applicable delivery charges, customs arrangements and tax treatment determined by the order and destination.
Selected commissions may be supplied under Delivered Duty Paid (DDP) terms, where the agreed quotation includes the relevant import clearance, duties and taxes.
DDP arrangements should not be assumed for every order. Clients should confirm the delivery terms and any destination charges before completing a purchase.
For substantial or bespoke chandeliers, HDLS can prepare a project-specific quotation identifying the delivery services and commercial terms included.
Review Shipping & Customs Terms →How long does delivery take after a luxury chandelier has been manufactured?
Delivery time depends on the destination, shipment dimensions, transportation method and customs requirements.
For eligible standard courier shipments, HDLS publishes estimated transit times of approximately 7–10 business days for the United Kingdom and North America, and 7–14 business days for Europe and the Middle East.
Substantial chandeliers requiring specialist freight arrangements may follow different schedules. These estimates are separate from the manufacturing and quality-control period stated for each design.
HDLS confirms estimated delivery timing when the order is prepared for dispatch. Customs clearance, freight availability and other external factors may affect arrival dates.
View International Delivery Times →How are large, heavy or delicate chandeliers packaged and transported?
Large and delicate chandeliers require packaging appropriate to their weight, construction and individual components.
Depending on the design, HDLS arranges protective packaging for crystal, glass, alabaster, metalwork and electrical components, with substantial chandeliers potentially shipped in multiple sections.
Oversized compositions may require reinforced packaging, specialist freight handling, appropriate lifting equipment and coordinated delivery access.
HDLS reviews shipment requirements before dispatch and can provide available packaging dimensions and handling information to assist the receiving project team.
Discuss Specialist Chandelier Delivery →What should I do if my chandelier arrives damaged or with missing components?
If a chandelier arrives with visible damage, suspected transit damage or missing components, contact HDLS as soon as possible after delivery.
The current HDLS policy requests that damage be reported within 72 hours of receipt, supported by clear photographs of the packaging and affected components.
Retain the original packaging, shipping labels and relevant components while the issue is reviewed. Do not install or energise a chandelier that may have suffered structural or electrical damage.
HDLS will assess the reported issue and discuss an appropriate resolution, which may involve replacement components, replacement of the affected item or another applicable remedy. Statutory consumer rights remain unaffected.
Review Damage & Claims Guidance →What warranty does HDLS provide on its luxury chandeliers and lighting?
HDLS lighting products are generally supplied with an 18-month warranty, subject to the applicable product warranty terms.
The warranty provides support for eligible manufacturing defects affecting specified components and workmanship, with the exact coverage determined by the product and agreed terms.
Damage resulting from improper installation, misuse, unsuitable cleaning methods or unauthorised modification may fall outside the applicable warranty coverage.
Clients experiencing an issue should contact HDLS with their order details, photographs and a description of the fault so that the appropriate next steps can be assessed. Applicable statutory rights remain unaffected.
Contact HDLS for Warranty Support →Can I cancel or return a made-to-order or bespoke chandelier?
Cancellation and return eligibility depend on the nature of the chandelier, its production status, the agreed order terms and applicable consumer law.
HDLS's published policy permits cancellation requests within seven days of ordering where production has not begun. Once production has commenced, cancellation may be restricted under the applicable terms.
Bespoke and genuinely personalised lighting made to a client's specific requirements is generally not eligible for standard change-of-mind returns, subject to applicable legal rights.
A product being manufactured after an order is placed does not, by itself, necessarily remove statutory cancellation rights.
Clients should review the full Returns & Refund Policy before ordering. Rights and remedies for faulty, damaged or misdescribed goods remain unaffected.
Read the Returns & Refund Policy →Does HDLS provide aftercare, replacement components and maintenance guidance?
HDLS provides after-sales guidance relating to the care, operation and maintenance of its luxury lighting collections.
Clients can contact the House regarding cleaning recommendations, component enquiries, electrical information and questions arising after delivery or installation.
Where suitable components remain available, HDLS can review requests for replacement crystal elements, glass components and other design-specific parts.
Component availability, associated costs and replacement arrangements depend on the product and circumstances. Substantial installations should be serviced by appropriately qualified professionals.
HDLS encourages clients to retain their product specifications and order documentation for future maintenance enquiries.
Contact HDLS for Aftercare →PRIVATE ENQUIRIES & PROFESSIONAL SPECIFICATION
How May We Assist?
For questions about a particular design, a bespoke commission or an architectural lighting project, our team welcomes your enquiry.
Contact the House