Frequently Asked Questions
1. About HDLS Lighting
HDLS lighting is handcrafted using premium materials including Murano-style glass, natural crystal, alabaster marble, copper, and 18K gold-plated finishes. Each piece is inspired by European heritage and refined through modern innovation, ensuring timeless design rather than trend-driven styling.
Discover the principles behind our approach in HDLS Philosophy – Heritage Refined Through Innovation.
Yes. Most HDLS lighting is hand-assembled, hand-finished, and hand-polished by skilled artisans. This craftsmanship ensures individuality, precision, and long-term value in every piece.
HDLS products are not mass-produced. Each design undergoes over 25 quality control checks and is engineered for durability, balance, and long-term performance using premium materials and advanced finishing techniques.
2. Design, Sizes & Customisation
Many HDLS designs can be customised in size, finish, or glass colour. Fully bespoke designs are considered selectively and reviewed case-by-case to ensure they meet our craftsmanship and design standards.
Learn how bespoke and made-to-order projects are handled in Our Process – From Consultation to Handcrafted Delivery.
Yes. HDLS collections include adjustable suspension lengths, flush-mount options, and extended drops suitable for double-height rooms, staircases, and grand architectural spaces.
Yes. We provide personalised guidance based on room dimensions, ceiling height, and layout to recommend the ideal diameter, height, and suspension length.
3. Technical & Installation
Many HDLS products are compatible with E14/E27 LED bulbs or integrated LED systems and can be dimmable. Please refer to individual product specifications for exact compatibility.
Yes. Depending on the product, certifications may include CE, UKCA, UL, CSA, ROHS, and FCC, ensuring compliance for the USA, UK, EU, and Middle Eastern markets.
Yes. Each product includes a detailed installation manual. We also provide wiring diagrams, weight specifications, and remote technical support when required.
4. Trade, Designers & Large Projects
Yes. HDLS offers a dedicated Trade Program with benefits including trade pricing, specification sheets, 3D/CAD files, material samples, and priority project support.
Professionals can explore benefits via our Trade Program.
Yes. HDLS lighting is specified for luxury villas, penthouses, boutique hotels, multi-unit developments, and commercial interiors requiring consistency, reliability, and premium finish standards.
Production timelines depend on material availability and design complexity. In select cases, timelines may be expedited without compromising structural quality or safety.
5. Shipping, Warranty & Aftercare
Yes. HDLS provides insured worldwide shipping to the USA, UK, Europe, and the Middle East. All items are professionally packed to protect delicate glass and crystal components.
For delivery details by region, visit our Shipping Policy.
Yes. International delivery is coordinated with duties and customs considerations addressed in advance, ensuring a smooth and transparent delivery experience.
HDLS products include an 18-month warranty covering electrical components, metal structure, glass, and LED elements.
Because our lighting is made to order, returns or exchanges are not offered. However, we provide detailed pre-production confirmations and quality checks to ensure complete confidence before dispatch.
Please review our full Return & Refund Policy for details.
